Pramod Kumar
AI & CRM Solutions Consultant | .NET & Dynamics 365 Expert
9+ Years Driving SMB Growth via Sales & Service Automation
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Years of Experience
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Projects Completed
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About Me
Dynamics 365 CRM Consultant | Full-Stack .NET Developer | 9+ Years of Delivering Scalable Solutions
I help startups, small businesses, and agencies automate sales, streamline service, and integrate systems using Dynamics 365 CRM and the Microsoft stack.
With 9+ years of experience, I've worked with product teams and business owners to:
- Set up and customize Dynamics 365 CRM
- Build secure .NET portals with user-friendly interfaces
- Integrate tools like Xero, Outlook, and SharePoint using REST APIs
- Automate workflows with Power Automate
- Deliver fixed-price, end-to-end CRM implementations — with clean code and documentation
What I Offer:
- Dynamics 365 CRM Consulting & Customization
- .NET-Based Portal Development
- System Integration (Xero, Outlook, SharePoint, etc.)
- Power Platform Automation (Power Automate, Power Apps)
- Long-Term Technical Partnership
I'm now open to client-facing roles, direct business collaboration, and agency partnerships. If you're looking for more than just a developer — a reliable, business-minded tech partner:
Technical Expertise
Mastered technologies that power modern enterprise solutions
Core Expertise
Frontend & Full-Stack
Technology Stack
Featured Projects
AI Voice Agent - Intelligent Recruiter Agent
ECLEVA - Microsoft Solutions Partner
Developed an advanced AI-powered voice agent leveraging RASA framework, Llama 3 LLM, and Twilio integration to revolutionize the recruitment process. This conversational AI system conducts intelligent voice-based candidate screening, qualification interviews, and initial assessments through natural dialogue management, enabling automated yet personalized recruitment at scale.
Key Highlights:
- Conversational AI powered by RASA framework for natural candidate interview dialogue flow
- Integration with Llama 3 LLM for advanced language understanding and intelligent candidate evaluation
- Twilio-based voice communication for seamless telephony-based candidate screening
- Intelligent intent recognition and entity extraction for skills and experience assessment
- Real-time voice-to-text processing with automated candidate profile generation
- Multi-turn conversations with context retention for comprehensive candidate evaluation
- Automated interview transcription, scoring, and candidate ranking for recruiters
AI-Powered PBI Generator - Automated Agile Documentation
ECLEVA - Microsoft Solutions Partner
Built an intelligent AI agent that transforms unstructured requirement documents and meeting transcripts into detailed, actionable Product Backlog Items (PBIs). This solution leverages advanced Large Language Models to automate the Agile documentation process, dramatically reducing manual effort while ensuring consistency and completeness in story creation.
Key Highlights:
- Automated generation of detailed PBIs from various input formats (docs, transcripts, notes)
- LLM-powered analysis for extracting user stories, acceptance criteria, and technical details
- Intelligent parsing of meeting transcripts to identify actionable requirements
- Automatic generation of acceptance criteria, story points estimation suggestions
- Structured output with proper Agile formatting (User Story, AC, Definition of Done)
- Context-aware analysis ensuring technical feasibility and requirement completeness
- Integration-ready output for direct import into Azure DevOps and project management tools
Dynamics 365 Field Service - Resource Optimization System
ECLEVA - Microsoft Solutions Partner
Led the development and delivery of an advanced Dynamics 365 Field Service solution designed to automate scheduling and work order management through intelligent resource optimization. Collaborated with stakeholders in daily scrum meetings and managed team allocation to deliver a roaster-based system that minimizes manual intervention while maximizing resource utilization.
Key Highlights:
- Automated scheduling with intelligent resource allocation based on skills, availability, and capacity
- Advanced work order lifecycle management from creation to completion, including invoicing
- Mobile-first architecture enabling field technicians to access information offline
- Smart technician assignment ensuring optimal skill-job matching and tool availability
- Real-time status tracking and reporting dashboards for operational efficiency
- Roaster-based system requiring minimal user input while optimizing resource utilization
Dynamics 365 Sales - Loan & Account Management Portal
ECLEVA - Microsoft Solutions Partner
Led client discussions and team coordination in daily scrum meetings to deliver a comprehensive Dynamics 365 CRM solution integrated with a custom web portal for loan and account inquiry management. Implemented intelligent inquiry distribution and automated workflows to streamline customer engagement and service delivery.
Key Highlights:
- Web portal integration for customer inquiry submission and loan/account management
- Intelligent inquiry routing and distribution to users/teams based on inquiry type
- Automated notification system for inquiry owners and stakeholders
- Customer self-service portal for managing loan and saving accounts
- Custom approval workflows using Business Process Flows and Power Automate
- Extensive customization: entities, forms, views, charts, dashboards, and business rules
- Custom web resources and plugins for enhanced functionality
- Advanced security model with role-based access control
- Integration with MS Office 365, SharePoint, Azure, and Power BI
- AI-powered chatbot for customer support
University Management System
TM Systems
Led the design and delivery of a fully loaded, cloud-based University Management System that digitizes and integrates end-to-end academic, administrative, and operational processes across the university ecosystem.
Key Highlights:
- End-to-end digital university management covering academics and administration
- Admissions, student lifecycle, faculty, exams, grading, and certification modules
- Integrated finance, fees, payroll, hostel, transport, and library management
- Role-based portals for administrators, faculty, students, parents, and alumni
- Secure, scalable cloud architecture with real-time dashboards and analytics
Institute Management System
TM Systems
Led and contributed to the design and development of a comprehensive, cloud-based Institute Management System that streamlines and centralizes academic and administrative operations for educational institutions.
Key Highlights:
- End-to-end institute and academic management platform
- Modules for admissions, student lifecycle, faculty, attendance, exams, and fees
- Role-based access for administrators, faculty, students, and parents
- Secure cloud-based deployment with high availability
- Real-time dashboards and reports for informed decision-making
Capium - Cloud Accounting Suite
Capsitech IT Services
Led and contributed to the development of a fully integrated, cloud-based accounting suite designed to manage all core accounting and practice operations from a single platform.
Key Highlights:
- All-in-one cloud-based accounting and practice management solution
- Integrated modules for tax, payroll, bookkeeping, and compliance
- Secure and scalable architecture on Microsoft Azure
- HMRC & Companies House compliant
- Designed for multi-user accounting practices with unlimited licences
Car Showroom Billing System
TM Systems
Designed and delivered a comprehensive billing and sales management system tailored for automobile showrooms to streamline end-to-end sales, invoicing, and financial operations.
Key Highlights:
- End-to-end vehicle billing and invoice generation
- GST-compliant pricing, tax calculation, and reporting
- Integration of accessories, insurance, and RTO charges
- Customer and vehicle inventory management
- Multiple payment modes and reconciliation
Work Experience
Senior Software Engineer
ECLEVA - Microsoft Solutions Partner
Sep 2023 - Present · 2 yrs 6 mos
Ahmedabad, Gujarat, India · Hybrid
Full-time
Senior Software Engineer
TM Systems
Jan 2018 - Sep 2023 · 5 yrs 5 mos
Ahmedabad Area, India
Software Developer
Capsitech IT Services Private Limited
Jan 2017 - Jan 2018 · 1 yr 1 mo
Jodhpur, Rajasthan, India
Full-time
Worked on UK-based accounting software.
Education
Master's Degree
Computer Software and Media Applications
Jaipur National University
2019 - 2021
Bachelor of Computer Application
Computer Software Engineering
Jai Narain Vyas University
2013 - 2016
Grade: A+
Get In Touch
Let's build systems that scale. I'm open to new opportunities and collaborations.
Phone
Location
Ahmedabad, Gujarat, India